My gratitude for this book is mainly to the surgeries, where I worked and visited, the GP partners and other GPs, the staff, the very helpful HAs, PCTs and their staff, pharmacists and the accountant friend, Mr G. Viswanathan, in London, who initially pushed me to join the surgery in London as the Practice Manager.
I started this new career at a very late stage in my life but I enjoyed the most in my working life.
I also gained valuable experiences in the surgeries I worked in Birmingham and Manchester with very talented GPs and supporting staff. PCT staff in the respective places was extremely helpful and ready to support when requested.
I thank Dr. Shiva Devaraj and Dr. Sujoy Jaiswal for continued support and giving motivation to complete the task. I also thank Mr Karthik Raghavan, a specialist on WordPress to check the format of the final presentation and for giving it ‘kiss of life’ in getting the right format for publication. His support was like a ‘shot in the arm’ for me.
I am very grateful to late Mr R. V. Ramachandran (ex-chairman of Cummins India and South East, and was a great industrialist), who ‘spoon-fed’ me on the principles of ‘patients as Customers’ and how the UK GP practices have to change and adapt. He had sent me papers on various management issues and I greatly benefitted from his ‘Top Down’ approach on dealing with people and issues.
My gratitude is also due to Mr Dev Ganesan, great entrepreneur, in Washington D.C., for his constant encouragement to make this into an e-Book ASAP. His enthusiasm and zeal motivated me to pursue the publication of the blogs.
Finally, I must thank my family for continued support and encouragement:
Bala, my wife, for helping with any assistance on ‘fire fighting’ tasks when the computer gave problems
My elder son Sanjay, in Washington DC, for pushing me to embark on this venture but to make sure that I did not give my email ID or telephone to anyone (may be to avoid being inundated with complaints about my blogs);
His wife Meera, who is a whiz kid on computers and had hands-on experience on various aspects including Microsoft packages
My second son Deepak, Medical Doctor, Respiratory Consultant in Derby, who was highly and constructively critical of this venture but always pushed me to change the course, when needed, for better response;
And his wife Kashmira, as hospital pharmacist, chipping in on various occasions in areas pertaining to medication and related clinical aspects.
My elder brother, V. Jagannathan in Chennai, who taught me company accounts, which I adapted to do surgery accounts.
Finally, I blame myself for the proof reading the blogs as I felt I was prone to missing a lot of things.