This is a crucial aspect of work in any organisation and GP surgeries are no exception. In fact, certain demands are much greater than others, due to surgeries being a ‘people industry’. Apart from GPs, Nurses and HCA and HCPs, most of the staff has to come in contact with patients and interpersonal relationships are very crucial. Sometimes abilities to communicate and deal with people are more important than paper qualifications of the candidates.
HR and Legal issues go together. Legal aspects are so complicated it is best left to deal with CAB in the first instance, ACAS for rules and procedures and respective organisations for medical protection for Nurses and GPs.
The aspects of legal issues are not covered here.
General list for first-time manager to focus on would be:
- Meet all staff – entire team – including the cleaners and caretakers during the course of first few days to find out what they love about their jobs and challenges they face. Approach with the view ‘How may I help you’ to do better.
- Read their CVs (Resumes) and previous reports and thank them for their contributions to the surgery.
- Always find one who could be trusted and who would be your eyes and ears’ and plan to groom them as admin assistant in time, if the vacancy is not filled.
- Find out about meetings and, if no formal ones are arranged, plan to do so once a month.
- Recognise and appreciate their inputs to the meetings, which should be kept short and action points clearly stated for the future.
- Get training or read about performance assessments and feedback sessions.
- Ensure that issues on race, colour, gender, age etc. are sensitively handled and state categorically that individuals would be assessed on their performance and positive attitudes they display for the good of the surgery.
- Have clear communications so that all understand. Need for transparency is crucial.
- Employees watch everything PMgr says and does; hence, try to be the most ethical role model.
Manager’s integrity and credibility are crucial for building a strong, trusting and successful team for the surgery management.
There are 7 set-sections:
9.1 and 9.2 Job Specifications and Job Descriptions
9.3 Job Appraisals
9.4 Staff References
9.7 Disciplinary Procedures