GP Partners should be ever alert once the Remedial procedures start. Much as it may cause a great deal of aggrievement and loss of focus on day-to-day issues of patient welfare, it is imperative the Partners ‘wake up’ and tighten the procedures in the practice with no room for slip up from then on.
- Look at the issues, which prompted such strong actions by the PCT
- Analyse with the colleagues as to where it could have gone wrong
- How they could have played the part differently.
- The discussions should be recorded and copied to everyone to deliberate
- Report back on any additions or corrections and
- Record those as well.
GP Partners should review the procedures of dealing with the patients – verbal, non-verbal communications, prescriptions, registrations, home visits, emergency appointments, medications, relationship with the pharmacists, PCT, Healthcare Professionals, Community Nurses etc. and make a sweeping ‘root and branch’ improvement.
Computer inputs, recording of data and results etc. are to be frequently checked for correctness and accuracy.
Employment procedures, document lists the surgery should have for reference etc. should be tightened.
PCT should not be perceived as the aggressor and the Partners should aim to calm the situation and see how relationship could be restored to normality.
Respond to all memos from PCT and other parties to the Remedial procedures with:
- Simple answers without innuendos etc.,
- Be to the point and succinct.
- Never resort to lengthy answers, which may result in miss-representation.
- Follow the ‘KISS’ principle (keep it simple stupid) when it comes to dealing with PCT.
- Improve medicine management, infection control and health & safety issues.