Dealing with patients
Nurses usually should have had plenty of exposure during their training prior to qualification. It is imperative that they deal with patients with kindness and sensitivity. They should never give way to impolite and rude behaviour even under intense provocation. They should give a sympathetic hearing to patients’ comments and help them in all ways possible.
Should a patient be late for appointment, like a GP, nurse must never ask the patient to make another appointment as a punishment. Despite the nuisance value and delay it may cause, it would be expected of her to see the patient before the session ends. Complaints against nurses should be a rarity and they must ensure they are not at any time in the receiving end.
It is not uncommon for nurses sometimes to refuse to do ear syringing even though it is part of their duties. Due to personality clashes with a particular GP they may not fully co-operate in doing clinics with that GP. Then it would be a disciplinary issue for PMgr to address but a sensible Nurse should avoid these situations and comply with the surgery rules. It would also be expected of the particular GP to make changes to his behaviour to enable a smooth functioning of the surgery.